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How to contact Union Pacific Railroad Employes Health Systems (UPREHS) Customer Services
If you have any questions or concerns, please call or write to UPREHS Customer Services. We will be
happy to help you. Our business hours are 7:30 AM to 3:30 PM, Mountain Time, Monday through Friday.
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CALL: 1-800-547-0421 Calls to this number are free.
- TTY/TDD: Please use 711, the national access number
- FAX: 1-801-595-4399
- WRITE:
UPREHS
PO Box 161020
Salt Lake City, Utah 84116-1020
Depot Drug Mail Pharmacy
PO Box 165090
Salt Lake City, Utah 84116-5090
- VISIT: UPREHS, 1040 North 2200 West Suite 200, Salt Lake City, UT 84116
- WEBSITE www.uphealth.com
For additional contact information please use the Customer Service Section of the website.
How to contact the Medicare Program 1-800-633-4227 (TTY 1-877-486-2048) help line
Medicare is the Federal health insurance program for people 65 years of age or older, some people under age 65 with disabilities, and people with End Stage Renal Disease (permanent kidney failure requiring dialysis or a kidney transplant). Centers for Medicare and Medicaid Services (CMS) are the Federal agency in charge of the Medicare program. CMS contracts with and regulates Medicare managed care organizations (including the UPREHS HCPP) and Medicare private fee-for-service organizations.
Here are ways to get help and information about Medicare from CMS Call Medicare at 1-800-633-4227 to ask questions or to request free information booklets from Medicare. You can call the national Medicare help line 24 hours a day, 7 days a week. The TTY number is 1-877-486-2048 (special telephone equipment required). Calls to these numbers are free.
Use a computer to look at www.medicare.gov, the official government Website for Medicare
information. This Website gives you a lot of up-to-date information about Medicare and nursing homes.
It includes booklets you can print directly from your computer. It has a tool to help you compare
Medicare managed care plans in your area. You can also search the “Helpful Contacts” section for the
Medicare contacts in your state. If you do not have a computer, your local library or senior center may
be able to help you visit this Website using their computers.
How to contact the Railroad Retirement Board
Most UPREHS Medicare members receive their Medicare benefits through the Railroad Retirement
Board under Railroad Medicare. You can call your local Railroad Retirement Board office or 1-800-
808-0772 (calls to this number are free). The TTY number is 312-751-4701 (special telephone
equipment required). You can also visit their Website at www.rrb.gov.
How to contact Palmetto Government Benefits Administrator
Palmetto GBA may process your Medicare Part B claims that are not sent to UPREHS HCPP. Palmetto
GBA is the Railroad Medicare Part B carrier. Palmetto GBA would process all of your Medicare claims
from providers not participating in the UPREHS network. Whether or not the provider is participating with
UPREHS, Palmetto GBA is still able to process your claims. You can call Palmetto GBA at 1-800-833-
4455 (calls to this number are free) or write to Palmetto GBA, PO Box 10066, Augusta, GA 30999-0001.
State Health Insurance Assistance Program (SHIP)
State Health Insurance Assistance Program (SHIP) is an organization in your state that provides free
Medicare help and information. SHIPs are state organizations paid by the Federal government to give
free health insurance information and help to people with Medicare. SHIPs have different names
depending on which state they are in. Your SHIP can explain your Medicare rights and protections, help
you make complaints about care or treatment, and help straighten out problems with Medicare bills.
Your SHIP has information about Medicare managed care plans and about Medigap (Medicare
supplement insurance) policies. This includes information about special Medigap rights for people who
have tried a Medicare managed care plan for the first time. You can find the SHIP in your state by
calling the national 1-800-MEDICARE (1-800-633-4227) telephone number. You can also find the
Website for your local SHIP at www.medicare.gov.
Quality Improvement Organization (QIO)
Quality Improvement Organization (QIO) is a group of doctors and health professionals in your state
who review medical care and handle certain types of complaints from patients with Medicare. A QIO
(formerly called Peer Review Organizations or PROs) is paid by the Federal government to check on
and help improve the care given to Medicare patients. There is a QIO in each state. QIOs have different
names, depending on which state they are in. The doctors and other health experts in the QIO review
certain types of complaints made by Medicare patients. These include complaints about quality of care
and complaints from Medicare patients who think the coverage for their hospital stay is ending too soon.
See Section 10 for more information about complaints. You can find the QIO in your state by calling the
national 1-800-MEDICARE (1-800-633-4227) telephone number.
Medicaid Agency
A Medicaid Agency is a state government agency that handles health care programs for people with low
incomes. Medicaid is a joint Federal and state program that helps with medical costs for some people
with low incomes and limited resources. Some people with Medicare are also eligible for Medicaid.
Most health care costs are covered if you qualify for both Medicare and Medicaid. Medicaid also has
programs that can help pay for your Medicare premiums and other costs, if you qualify. To find out
more about Medicaid and its programs, contact your state Medicaid Agency.
Social Security Administration
The Social Security Administration provides economic protection for Americans of all ages.
Social Security programs include retirement benefits; disability; family benefits; survivors’ benefits;
and benefits for the aged, blind, and disabled. You can call the Social Security Administration at
1-800-772-1213. The TTY number is 1-800-325-0778 (you need special telephone equipment to use
this number). Calls to these numbers are free. You can also visit their Website at www.ssa.gov.
Last Updated: 03/15/2010 |
UPREHS. Plan for Life.™ 
